At Sri Nookambika Dryfruits and Nuts, customer satisfaction is our priority. We ensure that all products are packed with care and delivered in the best condition. Please read our Returns & Refund Policy carefully before placing an order.
1. Eligibility for Returns
Returns or replacements will only be accepted in the following cases:
- Damaged products received
- Wrong product delivered
- Expired or spoiled products
- Missing items in the order
Customers must report the issue within 24 hours of delivery with proper photos or videos as proof.
2. Non-Returnable Products
Due to the nature of food products, the following items cannot be returned:
- Opened or used products
- Products damaged after delivery
- Products returned without original packaging
- Items reported after the allowed reporting time
3. Refund Process
Once the issue is verified by our team:
- Refunds will be processed to the original payment method, or
- A replacement product/store credit may be provided based on the situation
Refund processing may take 5–7 business days depending on the payment provider or bank.
4. Cancellation Policy
- Orders can only be cancelled before dispatch.
- Once the order is shipped, cancellation requests will not be accepted.
5. Replacement Policy
Eligible replacement requests will be processed after reviewing the proof shared by the customer. Replacement delivery timelines may vary depending on product availability and location.
6. Important Note
Natural variations in color, texture, or size of dry fruits and nuts are normal and shall not be considered defects.
7. Contact Us
For return, refund, or replacement requests, customers may contact us through the contact details provided on our website.